Insight - Amdocs Version 9 Release Amdocs Clarify CRM : Currently working in Amdocs Product Called CRM Customer Relationship Management, which is a well known product of Amdocs in telecom. Release 5.2.1 The following are new features in Release 5.2.1: Added Support for Amdocs 6.0 This release of the adapter adds support for Amdocs 6.0. Amdocs Clarify CRM Amdocs Core Product in Telecom Domain 2. This architecture dramatically enhances system performance, while improving security, information and data management, administration, and control. Products : L2C, T2R & SIM Application: CRM, SQL, Siebel, Amdocs Clarify and QC 9.2. Support for Amdocs CRM Applications for Publication Service The publication service now supports publication of mess ages from Amdocs CRM in addition to eSupport and eOrder. Related modules are also available for inbound and outbound telemarketing script management, field service and dispatchment, billing, digital commerce, and logistics.Īll Amdocs Clarify CRM products are built on a robust foundation that saves time and money, reduces risk, and ensures consistency across applications.
Amdocs clarify crm wiki full#
Amdocs Clarify CRM enables companies to improve the way they manage the full end-to-end customer lifecycle across all delivery channels.Īmdocs Clarify CRM offers comprehensive solutions for customer interaction management, sales force automation, order processing and management, service and support, and marketing automation. Amdocs Clarify CRM now meets the needs of more than just help desks and call centers – it enhances virtually every customer-facing function across an entire business. Since then, the Clarify CRM/call management solution has evolved into a fully-integrated customer relationship management package. In 2002, Clarify was acquired by Amdocs, a global technology company.
The Clarify CRM/call management package provided powerful functionality that helped companies deliver a quick and convenient experience each time their customers called. Amdocs’ research reveals a workforce eager to embrace AI as a catalyst for career growth and innovation. It enabled businesses across the world to rapidly and cost-effectively implement formal, efficient call management procedures, ensuring that each and every customer problem was resolved as promptly and correctly as possible. Research: What employees want from AI in the workplace. Clarify’s products and people will form part of our new CRM. The acquisition cost is 200 million in cash. Clarify makes customer relationship management software.
Amdocs clarify crm wiki software#
I've often stated that Rulemanager and Business Rules within Clarify/Dovetail are the most powerful (but often underused) components of the system.And when you combine Rulemanager with Dovetail Carrier, it gets even more powerful.To demonstrate some of this power, I've created a collection of business rule recipes that will educate and inspire you to make the most of your business rules.There's over 30 business rule examples, and they stretch across a number of areas, including:User NotificationsWorkflow AutomationCustomer NotificationsIntegrating with third-party services/appsTask ManagerCalling external apps/scriptsSLA Rules (Service Level Agreement)Bonus!There's also a Business Rule Template, which is helpful when defining new business rules.It can be provided to business users, who can fill out the template and submit it to the technical staff.Get It!This Collection of Recipes and the Business Rule Template is completely free.Simply click the button below to get free access.Throughout the mid and late 1990s, Clarify CRM was one of the leading help desk automation and call center software solutions on the market. Amdocs Limited, St, Louis, MO, a customer care, billing and order management solutions for the communications industry provider, will acquire Nortel Networks Clarify business.
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